General Returns
- Customers are entitled to return unused, unopened and resalable items within 14 days for a refund.
- A 15% restocking fee will be applied, which will be deducted from the refund amount.
14-Day Fault Policy
- If a product develops a fault within 14 days of purchase and has been used according to the manufacturer's specifications, we will replace it free of charge.
- This policy does not cover damage resulting from misuse or unauthorized modifications.
6-Month Repair/Replacement Policy
- For any issues occurring within 6 months of purchase, we offer repair or replacement services, provided the product has been used in accordance with the manufacturer’s specifications.
- Customers are responsible for the return shipping of the item.
- This policy is in alignment with the UK Consumer Rights Act 2015.
Proof of Purchase
- Customers are advised to keep their receipt as proof of purchase, which is necessary for validating any warranty claims.
Exclusions
- Our warranty does not extend to damage caused by misuse, unauthorized modifications, or environmental factors.
Processing Time
- We aim to process all returns, refunds, and repairs promptly, with a typical timeframe of within 7 days.
Policy for Original Purchaser
- Refunds, returns, and repair services are available exclusively to the original purchaser, contingent upon presenting proof of purchase.
Contact Information
- For any inquiries or to initiate a return or warranty claim, please contact us at info@thesolomining.co.
Note: The Solo Mining Co reserves the right to update or modify this Return Policy at any time without prior notice.
